TalkToAI Privacy Policy

1. Information we collect

• Contact and account information, such as names, email addresses, login identifiers, subscription status, support messages, and user preferences.
• User content, including prompts, chat messages, research notes, uploaded files, DNA-related files, generated outputs, board posts, comments, feedback, and profile content.
• Technical and security information, including IP address, device/browser details, logs, timestamps, referrers, errors, abuse-prevention signals, and rate-limit events.
• Payment and subscription information, including plan type, payment references, cancellation events, and processor status messages. Full card details are handled by payment processors when applicable.
• Crypto and token-related information voluntarily supplied or visible on-chain, such as public wallet addresses, transaction references, and user-provided payment confirmations.

2. How we use information

• To provide websites, AI tools, research pages, subscriptions, uploads, boards, support, billing, reports, and connected services.
• To secure the ecosystem, prevent abuse, detect attacks, protect intellectual property, maintain logs, and investigate misuse.
• To debug, test, improve, and maintain features, including AI workflows, file analysis, DNA Lab, research tools, and content pages.
• To process payments, subscriptions, cancellations, fraud checks, chargebacks, and support requests.
• To comply with law, enforce terms, defend claims, preserve evidence, and respond to lawful requests.

3. Lawful bases

Depending on the context, we process information to perform a contract, take steps requested by a user, comply with legal obligations, protect legitimate interests such as security, fraud prevention, IP protection, service improvement, record keeping, and legal defence, or based on consent where required.

4. Sensitive files and AI content

Users should not submit confidential, regulated, employer-owned, third-party, medical, genetic, legal, financial, government, defence, classified, or highly sensitive material unless they have lawful authority and accept the risk of processing. DNA Lab and health-research outputs are informational research outputs only and are not medical advice, diagnosis, treatment, or clinical decision support.

5. Boards, comments, and public spaces

In-house boards, comments, feedback, profiles, shared links, and public areas may be visible to other users or administrators. Do not post private information, secrets, API keys, wallet seed phrases, passwords, personal data about other people, infringing content, unlawful content, or anything you do not have the right to publish.

6. Sharing and processors

We may use hosting providers, payment processors, email services, analytics/security tools, AI model providers, API providers, research/search tools, blockchain tools, quantum-cloud/research APIs, file-processing tools, and other technical suppliers. Information may also be disclosed where required by law, to protect rights and safety, to enforce terms, or as part of a business transfer.

7. Retention

Information is retained for as long as reasonably needed for service delivery, account management, security, billing, backups, audit trails, dispute handling, legal compliance, research provenance, IP protection, and claim defence. Abuse, security, payment, and legal records may be retained longer where necessary.

8. User rights

Depending on your location and the data involved, you may have rights to access, correction, deletion, restriction, objection, portability, withdrawal of consent, and complaint to a regulator. Requests can be sent to shaf@talktoai.org. We may need to verify identity before acting.

9. Security

We use reasonable safeguards, but no website, AI service, upload system, blockchain payment, direct-key workflow, or third-party API can be guaranteed completely secure. Users are responsible for protecting their own accounts, files, API keys, wallets, devices, and passwords.

10. Updates

This policy may change as TalkToAI grows. Continued use after an update means acceptance of the updated policy where permitted by law.